Privacy Policy

1. Introduction

This Privacy Policy applies to all applications, services, and software developed, maintained, and operated by LogicHub Solutions ("we", "us", or "our"), including One Stop Rewards, RewardHub, and affiliated enterprise loyalty applications.

We are dedicated to protecting your personal data and privacy. This policy explains how we collect, use, safeguard, and disclose personal data when you use our mobile and web applications.

2. Information We Collect

When you register and interact with our applications, we collect the following categories of information:

• Personal Information: Mobile phone number, full name, and profile details provided during account registration and verification.
• Loyalty & Transaction Data: Loyalty points earned and redeemed, active discount vouchers, promotion claims, membership tier status, and visit history at authorized merchant branches.
• Device & Notification Data: Unique push notification tokens, device model, operating system version, and IP address for secure notification delivery and fraud prevention.
• Dynamic QR Token Security: Time-sensitive dynamic QR tokens generated for secure in-person cashier scanning.

3. How We Use Your Information

We utilize the collected information strictly for the following purposes:

• To create and manage your customer rewards membership account.
• To accurately calculate, credit, and reconcile your loyalty points and tier upgrades.
• To authenticate and authorize voucher redemptions at physical merchant branches.
• To transmit real-time push notifications regarding account balance updates, voucher expirations, and special promotional announcements.
• To maintain system security, detect anti-replay fraud, and verify transaction integrity.

4. Data Storage, Security & Retention

We implement enterprise-grade technical and organizational measures to safeguard your personal data:

• All communications between mobile applications and our servers are encrypted in transit using Transport Layer Security (TLS 1.3 / HTTPS).
• Customer identifiers and push tokens are stored in secure databases with strict access controls.
• We retain your personal data for as long as your membership account remains active or as needed to provide you with services.

5. Third-Party Service Providers

We may employ third-party service providers to facilitate and deliver core app features:

• Google Firebase Cloud Messaging (FCM): Used to deliver reliable native push notifications to Android devices (Google Privacy Policy).
• Expo Push Services: Used to manage notification token registries and routing.

6. Your Rights & Data Deletion Request

You have full control over your personal data. You have the right to:

• Access the personal and transaction data associated with your membership account.
• Request correction of inaccurate information.
• Opt out of push notifications at any time via your device system settings.
• Request Account & Data Deletion: You can request permanent deletion of your account and all associated personal data by contacting our support team at info.logichubsolutions@gmail.com or directly through the app settings. Upon request, your account and identifiers will be permanently removed within 30 days.

7. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

8. Contact Us

If you have any questions or requests regarding this Privacy Policy or your data, please contact us at:

• Developer / Publisher: LogicHub Solutions
• Email: info.logichubsolutions@gmail.com
• Website: https://rewardhub-admin.logichubsolutions.online/download/